This blog has been updated since it was last published in 2019
More and more enterprises today are investing in digital real-time communications. Connecting customers and employees via live chat or video calls is a powerful way to enhance business efficiency, enable easy collaboration, and provide responsive customer service. With the increasing availability of software tools, like those provided by Quickblox, to build corporate messaging apps and video conferencing solutions, we expect this trend to grow.
Here at QuickBlox, we understand the importance of connecting remote parties in real-time communication and we endeavour to make this as easy as possible with our comprehensive Enterprise Plan. Designed with enterprises in mind, our plan provides a complete communications platform with instant messaging, group chat, peer to peer and multiparty voice & video calling, push notifications, file sharing and other functionality available through SDKs (software development Kits) and APIs, which are designed for both web and mobile platforms. For enterprise users our software is fully customizable and we offer numerous security and communication enhancements to enrich our products. Furthermore, our Enterprise Plan provides hosting, security, compliance, SLA and 24/7 technical support, so that you are freed up to focus on developing and delivering a powerful messaging solution for your business needs.
Customers choose our Enterprise Plan because they want an API provider who can offer them enterprise-grade communications, security, and support. Our Enterprise Plan offers a suite of fully-managed features that will propel business growth by enhancing internal and external communication and ensuring a satisfying user experience. In the following we highlight 5 key features that focus on support, hosting, and data security & compliance, and in Part 2 we cover 5 more enterprise offerings. Collectively these blogs highlight how you can get the best out of your business with enterprise level services and support.
At its simplest a Service Level Agreement (SLA) is an agreement between a service provider and a customer that identifies both the services provided and the expected level of service.
QuickBlox’s SLA helps codify that we are your trusted communication platform provider. Our SLA covers your back by stating that QuickBlox provides you with comprehensive communication services together with support and technical assistance. Services are maintained and monitored by the QuickBlox operations team with an uptime guarantee. Our experts are ready to assist you with software integration, security, and scalability issues. Your dedicated QuickBlox Support Manager ensures that you get the most out of your cloud communication infrastructure.
With the Enterprise Plan you can choose where you want to deploy our software. Choose a location close to your community to provide the fastest services. Distribute services globally and/or choose a location that best supports your compliance or security needs, e.g. you may need to store customer data in a specific geographic location.
Have your real-time communication hosted in our secure QuickBlox cloud infrastructure or with a cloud infrastructure provider of your choice. Hosting options vary and include Amazon Web Services (AWS), Google Cloud Platform (GCP), Alibaba Cloud, Microsoft Azure, and Oracle Cloud, among others.
We can also help with on-premises setup of communication software systems. For maximum security and to remove access by 3rd parties we can deploy a QuickBlox solution in your own hosting infrastructure (your own data center). Our SiteOps team has extensive experience with on-premises installation. They will:
Each enterprise customer has their own assigned personal account manager who can be your first port of call should an issue arise with your application or if you need to discuss issues around scaling, upgrading, or integrating new software. They will also help you navigate the customer support process, providing advice on how to submit tickets and help with escalation if needed. If they can’t help they will be able to direct to a member of the team who can.
Our customer support team is on hand to provide detailed assistance. They are hands-on professionals with experience across all aspects of the QuickBlox platform. They work with the technical integration team to analyze and resolve implementation issues, they guide you through platform software updates and maintenance, and ensure your tickets are processed with maximum efficiency and performance. Customer care is ably supported by the customer success team, who assist with more complex issues and to ensure the smooth running of your instance. Our customer success managers are here to facilitate your success in using Quickblox products.
Quickblox helps you meet national, regional, and industry standards for the collection, security, and use of personal data. Security and data protection is a necessity today given the ever increasing statistics on data breaches worldwide. We take GDPR and HIPAA compliance seriously.
We provide you with the necessary tools to protect, store, and delete your customer’s personal data including names, addresses, ID numbers, as well as web data so that you can comply with GDPR regulations. Our hosting options also means that your customer’s data remains on your servers, not ours.
For healthcare and healthtech organizations, QuickBlox provides HIPAA-compliant encryption and security to protect patient healthcare data across devices and platforms. This includes encrypted server configuration for databases, files and content, and connections. This means secure PHI, messages, and user data. A Business Associate Agreement (BAA) is available for healthcare and healthtech organizations.
Our SAAS license grants you access to the QuickBlox platform to add a wide range of communication features to your application, as well as to use our code samples and SDKs and APIs for your enterprise communication needs. Licensing from QuickBlox ensures you can add the functionality you need without additional expense and time. With our hosting options you also still maintain full control over your solution from both security and technical perspectives. Our in-house developers continually update our voice, video, and messaging APIs and SDKs and we support your team with new software releases. For those interested in more involved customization, we have a professional services team who can assist with the delivery of your product vision.
We also offer a perpetual license for those QuickBlox customers who would like the right to use source code indefinitely. In this way, you can be sure that you gain full control over your solution from both security and technical perspectives.