A Secure Chat Solution for Digital Banking & Finance Apps

APIs and SDKs to enhance customer experience with real-time communication while allowing financial institutions to engage and support the end customers. Scalable and high-performance chat infrastructure to offer smooth collaboration with features like real-time transaction alerts, secure file sharing, video KYC, etc.

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Fully Featured, Scalable, and Secure Chat App for Banking and Financial Industries

Offer a modern banking experience to your customers with our highly secure in-app solution. Designed for banks and financial institutions, Quickblox APIs and SDKs help enhance communication and customer experience when integrated with any banking or finance app. Offer instant chat support within your platform and make it easy for your customers to get help and answers to their questions. We guarantee the highest standard of data protection across all devices.

Enhance Customer Support

Let your customers and bank representatives interact with each other within your app/platform using messaging, audio, or video features. Provide immediate support to facilitate smooth transactions that save you time and money.

Improve Banking Experience

Make use of voice and video communication features to offer a personalized banking experience and engage your customers. Send real-time transaction or fraud alerts, customized offers, and push notifications to drive engagement.

Highest Standard of Data Protection

Avoid security/compliance breaches with our GDPR/CPRA-compliant financial solution. Use data encryption to secure sensitive data across all devices. QuickBlox supports HTTPS protocol, as well as Secure XMPP, Secure Bosh, and Secure WebSockets.

Build Trust & Retain Customers

Make onboarding a breeze with guided audio, video, and chat communication, and send them routine notifications within the app to stay updated. Delight your customers with conversational banking and use the most relevant way to deliver the expected response in real-time.

Customer Data Management

With cloud or on-premise hosting, you get to deploy software directly into your own private cloud or data center granting you optimal control and security. Retrieve data any time you need without the risk of it being lost or compromised.

Save Time and Reduce Cost

Reduce the cost of in-person communication by offering a similar experience online. Investing in a chat API and SDK will not only cut down the communication time but also minimize the costs of building your banking chat app from scratch.

Offer a personalized, secure, and real-time banking experience to your customers

Ready‑to‑use communication software & solutions for financial institutions

QuickBlox real-time

Real-time messaging

Allow your customers to reach you from any device, anytime, from wherever they are. Offer real-time solutions to their queries using the most appropriate mode of communication.

  • Real‑time chat messaging
  • Live and offline messages
  • Message delivery status and typing indicator
  • User presence
  • Push and in‑app notifications (e.g. transactions, payment reminders)
QuickBlox video-calling

Audio & video call

Use voice and video calling to connect your customers, off-site employees, agents, and internal employees according to their roles and requirements.

  • 1:1 audio and video calls
  • Group audio and video calls (up to 4 users)
  • Recordable group conference calls
  • Screen sharing features
  • Video-streaming
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Advanced Chat Features

Embed chat messaging into your digital banking or finance platform and simulate an in-person experience using a variety of chat features.

  • 1-1 private chat
  • Group chat
  • Public chat
  • File sharing — any type of file including voice & video messages (e.g. bank statement, transaction notification, signed document)
  • Dynamic messaging (add embeddable links and buttons)
QuickBlox user-management

User management

Optimize your virtual banking experience with QuickBox user management tools. Monitor, track, and take decisions proactively.

  • Detect and ban fraudulent users
  • Prevent unauthorized access to customer’s financial data
  • Facilitate communication between customers and financial specialists
  • Share financial documents via secure channels
  • Link credit history and other data to user‑profiles

Make digital banking experience more personal, secure, and trustworthy

Support your customers in real-time with our chat, voice, and video APIs & SDKs. Take the first step to make communication and collaboration easier on your platform.

Why QuickBlox?

Quickblox is a feature-rich communication solution for banks and financial institutions looking to leverage conversational banking and make an impact in the world of commerce. We offer first-rate communication for banking with the ease to customize and build a secure and feature-rich platform. With Quickblox APIs, you get more options to create an environment that improves customer satisfaction and trust.

QuickBlox custom-soft

Fully customizable software for finance and digital banking apps- can be tailored to your product vision.

QuickBlox Shield

For enterprises we have additional services including a dedicated server, extra security layer, and support.

QuickBlox rich-documentation

Rich documentation, 24X7 support, and flexible pricing for every stage of business growth.

Trusted by Banks, Fintechs, and other Financial Institutions Worldwide

Several digital banking and finance apps are using our software currently to deliver a modern banking experience to their customers while supporting their employee’s day-to-day activities. Over 30,000 software developers and organizations worldwide use QuickBlox messaging API, creating 75 million streams of chats per day.


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Frequently Asked Questions

What is KYC (Know Your Customer)?

KYC is a mandatory process in place within investment and financial services to verify customer identity and their suitability for engaging in a business relationship.

How Does QuickBlox software support KYC requirements?

Quickblox chat API and video and chat SDKs enable real-time communication features to be easily integrated into any banking app. These features can be utilized in several ways to facilitate KYC requirements: e.g. 1-to-1 video chat to verify user identity, file sharing to enable customers to send documentation directly to the bank, within the bank’s own banking app, and live chat to facilitate easy direct real time communication.

How secure is QuickBlox software for financial institutions?

QuickBlox uses standard security protocol to ensure that customer communication remains secure both in transit and at rest. We configure the installation of our software within your hosting environment to maximise security. Plus we offer a range of security enhancements as software add-ons. Speak to one of our consultants now to learn more and check out our case study blog below where we detail how we supported the security needs of a large financial institution.

What if I need to host my financial institution’s software on premises?

No problem. QuickBlox offers a range of hosting options including in your own cloud account or on premises . Check out our blog below where we describe an on premises installation for a large bank. Speak to one of our consultants now to learn more about on-premises hosting.

How do I integrate QuickBlox live chat into my banking App?

Quickblox chat functionality is available via ready-to-use robust SDKs and APIs. We provide rich documentation and code samples to guide you through the process, plus our subscription plans include technical support hours each month. We also have a dedicated Professional Services Team on hand should you require further help with integration and customization. At QuickBlox, we’ve got you covered!

Is QuickBlox video conferencing solution secure and recordable?

Our video conferencing solution is built on WebRTC which guarantees high quality low latency video calls for multiple participants. WebRTC supports data encryption and we offer video recording. Your banking calls remain secure and saved. Also please check out our ready solution Q-Consultation — which can be easily customized for a finance use case. Your clients can access a virtual waiting room with live chat until you are ready to meet them for a confidential recordable teleconsultation session.

Speak to one of our consultants to learn more now.

Additional Resources

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