facebook Communication solutions designed for Marketplaces & E-Commerce

Communication solutions designed for Marketplaces & E-Commerce

A comprehensive communication solution for marketplaces and e‑commerce. Quickblox allows you to connect buyers with sellers in real-time with chat, voice, and video calling. Engage consumers, improve customer service, and drive sales with our communication features especially designed with your industry in mind.

Why QuickBlox?

QuickBlox chat-integration

Engage buyers

Engage buyers with real-time communication. Enrich your marketplace API with instant messaging or video-calling to create a highly personalized and interactive shopping experience. Quickblox enables you to embed these features directly into your application and to customize their functionality and appearance according to your specific needs.

QuickBlox cart

Reduce cart abandonment

Track and analyze user activity and increase engagement by sending visitors personalized messages and notifications. Use real-time chat API to minimize user cart abandonment.

QuickBlox customer-care

Improve customer care

Develop your e‑commerce API to build a powerful communication tool for customer care. Interact with your customers via live chat, voice, and video providing immediate and effective customer service. Send requested documentation via chat securely and with ease. Protect their personal data in a secure platform. A responsive support team means enhanced customer satisfaction.

QuickBlox sales

Increase sales

Increase the likelihood of converting website visitors into buyers and repeat customers by creating positive consumer experiences. Build trust and drive transactions through a responsive communication platform.

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Customizable chat & calling API for marketplaces and e‑commerce

QuickBlox real-time

Real‑time messaging

Connect buyers with sellers in your online marketplace. Provide speedy support for your customers via a live chat application.

  • Real‑time chat messaging
  • Live and offline messages
  • Message delivery status and typing indicator
  • User presence
  • Push and in‑app notifications (e.g. flash sales and promotions, check-out basket reminders)
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QuickBlox video-calling

Audio & video call

Integrate audio and video calling functionality for modern e-commerce website solutions and mobile apps. Engage customers and drive commercial transactions.

  • 1:1 audio and video calls
  • Group audio and video calls (up to 4 users)
  • Recordable group conference calls
  • Screen sharing features
  • Video-streaming
QuickBlox chat-features

Chat features

Take advantage of an embedded chat system for online e‑commerce solutions. Stay in touch with customers and boost sales by improving customer service.

  • 1-1 private chat
  • Group chat
  • Public chat
  • File sharing - any type of file including voice & video messages (e.g. product image, order confirmation, invoice, receipt)
  • Dynamic messaging - add embeddable links and buttons
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QuickBlox marketplaces-user-management
QuickBlox user-management

User management

Use messaging e‑commerce API for user management to provide improved customer support for online shops and marketplaces.

  • Create user registration and login
  • Detect and ban fraudulent users
  • Prevent unauthorized access to customer’s personal data
  • Facilitate communication between buyers and sellers
  • Share instructions and product descriptions
  • See user’s purchase history

Ready to get started?

Book a free call with us to discuss which plan best suits your company’s needs












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FAQ: Marketplace & E-Commerce

What is an e-commerce API?Arrow QuickBlox

API (Application Programming Interface) is a set of code that serves as an interface between two separate applications enabling communication and the transfer of data. An e-commerce API is used to describe a collection of e-commerce functionality (e.g. billing and payment, CRM, real-time communication) available on an e-commerce website or app that are provided via the use of APIs.

API (Application Programming Interface) is a set of code that serves as an interface between two separate applications enabling communication and the transfer of data. An e-commerce API is used to describe a collection of e-commerce functionality (e.g. billing and payment, CRM, real-time communication) available on an e-commerce website or app that are provided via the use of APIs.

What are the benefits of live chat for e‑commerce websites and mobile apps?Arrow QuickBlox

There are countless benefits for integrating live chat software into your website or app: Live chat provides a more time and resource efficient way to respond to customer questions and requests. In‑app chat offers a more intimate and personalised way to communicate with (potential) customers so that you can close a deal and enhance brand loyalty. Providing timely responses enhances customer experience and ultimately boosts sales.

Does QuickBlox provide Video Streaming for Live Commerce platforms?Arrow QuickBlox

Depending on your server configuration, our video conference calling technology can support video streaming for potentially 1000s of viewers. Chat with a QuickBlox consultant now to learn more.

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What is e-commerce live chat?Arrow QuickBlox

E-commerce live chat is real-time communication in the form of instant messaging, that is integrated straight into your ecommerce website or mobile app. E-commerce live chat instantly connects buyers with sellers, enabling (potential) customers to initiate a live chat conversation via online text to find out more about a product or service.

Does QuickBlox provide e-commerce customer service software?Arrow QuickBlox

QuickBlox provides comprehensive SDKs and APIs to implement live chat messaging, voice and video calling, file sharing, push notifications and a host of other features, into your e-commerce website or mobile app. These engaging communication tools provide the basis for powerful online customer service solutions. Use live chat to provide direct and prompt responses to customer queries, requests, and grievances and video chat for product demos. In-app chat enables support agents to explain a product or service as well as guide a customer through a transaction.

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