Live Chat for Ecommerce, Marketplaces & Buyer-Seller Apps
Customers who chat, buy more. Give them a space to connect with their seller directly and see your platform engagement multiply like never before. Quickblox API can help you get there.
Customers who chat, buy more. Give them a space to connect with their seller directly and see your platform engagement multiply like never before. Quickblox API can help you get there.
Use real-time chat and messaging API to increase average order sizes, deliver personalized messages to customers, and supercharge your in-app purchases by reaching potential customers at their highest purchase intent. With video, voice, chat and other engaging features like push and in-app notifications, you can offer your audience a safe, secure, and highly addictive shopping experience.
Increase your profits in real-time with real-time messaging. Marketplaces that focus on maximizing buyer purchases and seller returns close more transactions with less stress.
Access control features like blocking, removing or dismissing spammers and policy violators to ensure your visitors do not feel demotivated due to poor user-moderation. Encourage safety on your platform.
Put your customers first. Send personalized messages and notifications as per the different stages in their buying journey. Analyze user-behavior and respond to them based on data focused insights.
Protect your customers’ shopping with multiple security measures, from flexible data hosting to two-time user authentication. Send requested docs securely as well as protect their personal data in a secure platform.
Reduce churn, increase conversations, and retain more customers by treating your shoppers as they want. Track and analyze user activity and increase real time engagement to reduce cart abandonment.
Act like a responsive communication platform to build trust among your customers. Reach them wherever they are with actionable, targeted messages and increase the likelihood of repeat purchases by creating positive consumer experiences.
Connect buyers with sellers in your online marketplace. Provide speedy support, personalized messages on transactions, payment reminders, onboarding, and limited-time offers.
Create unforgettable customer experiences by integrating highly interactive video and voice messaging into your ecommerce/marketplace website and app. Answer every request in seconds and see your retention rate go higher.
Take advantage of an embedded chat system to connect with customers privately and in groups. Addressing multiple customers is simple for an ecommerce store as well as marketplaces using advanced chat features.
Utilize advanced user management tools to create a safe digital environment for customers as well as sellers. Monitor and filter offenders with a secure backend that keeps your customers stress free.
Focus on conversions and revenue while we take care of building a customer focused ecommerce/marketplace app.
What I like best about QuickBlox is their reliability and performance - I've rarely experienced any issues with their solutions, whether I'm using their video or voice SDK, or their chat API.
We have used Quickblox for over two years now and have found them responsive and good to work with. Their WebRTC product is reliable and flexible for our use in a consumer based mobile app.
What I like best about QuickBlox is their reliability and performance - I've rarely experienced any issues with their solutions, whether I'm using their video or voice SDK, or their chat API.
We have used Quickblox for over two years now and have found them responsive and good to work with. Their WebRTC product is reliable and flexible for our use in a consumer based mobile app.
What do e-commerce customers want? Quick solutions to their problems, pricing discussions, post purchase support, information about the delivery, and all of this in real-time. Quickblox APIs are equipped to build these features within your marketplace/ecommerce app in less than a month - for half the development cost you may incur while building it from scratch.
Fully customizable solution to meet unique product requirements of a marketplace/ecommerce product.
Dedicated infrastructure for enterprises who need a dedicated server, extra security, compliance and support.
Rich documentation, 24X7 support, flexible pricing for every stage of business growth.
Several other marketplaces and buyer-seller apps are using our software currently to boost real time engagement on their platform. Over 30,000 software developers and organizations worldwide use QuickBlox messaging API, creating 75 million streams of chats per day.
enterprise instances
applications
chats per day
requests per month
Our robust SDKs scale as your business grows, and can be customized to create 100% custom in-app messaging.
Sign upBook a free call with us to discuss how QuickBlox can support your e-commerce communication needs.
API (Application Programming Interface) is a set of code that serves as an interface between two separate applications enabling communication and the transfer of data. An e-commerce API is used to describe a collection of e-commerce functionality (e.g. billing and payment, CRM, real-time communication) available on an e-commerce website or app that are provided via the use of APIs.
API (Application Programming Interface) is a set of code that serves as an interface between two separate applications enabling communication and the transfer of data. An e-commerce API is used to describe a collection of e-commerce functionality (e.g. billing and payment, CRM, real-time communication) available on an e-commerce website or app that are provided via the use of APIs.
E-commerce live chat is real-time communication in the form of instant messaging, that is integrated straight into your ecommerce website or mobile app. E-commerce live chat instantly connects buyers with sellers, enabling (potential) customers to initiate a live chat conversation via online text to find out more about a product or service.
There are countless benefits for integrating live chat software into your website or app: Live chat provides a more time and resource efficient way to respond to customer questions and requests. In‑app chat offers a more intimate and personalised way to communicate with (potential) customers so that you can close a deal and enhance brand loyalty. Providing timely responses enhances customer experience and ultimately boosts sales.
QuickBlox provides comprehensive SDKs and APIs to implement live chat messaging, voice and video calling, file sharing, push notifications and a host of other features, into your e-commerce website or mobile app. These engaging communication tools provide the basis for powerful online customer service solutions. Use live chat to provide direct and prompt responses to customer queries, requests, and grievances and video chat for product demos. In-app chat enables support agents to explain a product or service as well as guide a customer through a transaction.
Depending on your server configuration, our video conference calling technology can support video streaming for potentially 1000s of viewers. Chat with a QuickBlox consultant now to learn more.
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