Customer engagement is critical for gaining customer loyalty, user retention, and improved outcomes. The key question then becomes, how best to enhance customer engagement? Using QuickBlox, developers can build custom apps with a customized workflow that fits enterprise customer engagement strategy. They also can integrate natural language processing and artificial intelligence in a bot with services like Google’s Dialog Flow with ease.Read more
How to make your online community engaging? What can you do to make members return again and again and new members join? How to boost community interest in the topics that are being discussed?
We tried to find answers to these questions and are sharing them with you. You can use these simple techniques to create and maintain a truly engaging community that your members are going to love.
Integrating chat, voice, and video API into your banking communication platform can greatly enhance your customer experience. Adding communication features allows you to build a more responsive customer care system, supports KYC compliance, helps facilitate transactions, saving time and money, and builds trust between your organization and your customer base.Read more
Banks and financial groups need to meet their customers’ growing expectations for immediate, direct, and personal contact via digital means. Rather than shying away from the potential risks involved with messenger apps, banks and financial institutions are better served to incorporate its key features into their own communication platform, creating responsive customer support in the process.Read more
The variety of use cases of in-app live chat grows with every passing year. Today, live chat can be used in virtually any application where several users can meet and discuss their business. We highlighted the most common use cases of in-app live chats that can be found in various industries.
An in-app chat enhances the user experience tremendously, and implementing the QuickBlox solution will help you integrate live chat in your app quickly and easily.
There are many drawbacks when implementing a CRM solution in a company, the main problem is it requires a progressive business culture, collaborative teams, good communication infrastructure (that’s where QuickBlox comes in), and costs of implementation, scaling, and extending it with new features.
While some of these drawbacks are a must that the company should face and solve, others are solved by implementing an elegant solution like QuickBlox.
There are many applications you can build with QuickBlox either by using the REST-API or any of the offered messaging SDKs. We demonstrated here how fixable QuickBlox can be for enterprise needs. QuickBlox is not just a cost-effective solution but it’s also a development-wise option that helps enterprises map their custom requirements and workflows and build their communication infrastructure and ecosystem.Read more
WebRTC is a real-time communication technology that allows making audio and video calls directly from a web browser. It is known for its outstanding security that makes WebRTC the leader of the pack. By building your communication app on top of WebRTC, you are going to leverage the inherent security mechanisms contained in the underlying technology and ensure that your chat or calling app provides the best protection to its users.Read more
In this article we will explain which parts of the traditional doctor-patient communication we can replace with remote telemedicine platforms, messaging services, and channels, as well as the benefits of using QuickBlox infrastructure for healthcare service providers, with a primary focus on improving doctor-patient remote communication service.Read more
QuickBlox supports Google Cloud, Microsoft Azure, Alibaba Cloud, and AWS cloud hosting options. Each one of these platforms has its pros and cons and a careful evaluation should include the criteria explained above.
The QuickBlox team can deploy the server API instances to any of these cloud providers based on the enterprise customer’s wishes.