Enhance business communication and user engagement with real-time messaging. Drive conversions and sales through live-chat. Improve your customer service and build trust by providing responsive communication via real-time technology. Effective communication enriches customer experience and boosts customer retention.
Our complete chat API enables multiple configurations including one-to-one and both private and public group conversations. Our versatile functionality can support concurrent users in a variety of use cases including private one-to-one consultations with healthcare professionals or financial advisors, collaborative team discussions among work colleagues, or within online communities and public group chats in open forums.
Customize a modern chat platform tailored for your unique enterprise business needs with feature enhancements designed to improve customer satisfaction. You can add and customize push notifications, share videos, audio files and documents of any type, and even integrate chatbot functionality for specific tasks. Drive user engagement by personalizing your app chat experience with extendable fields including user profiles, content & images, history, and more.
Our chat API is fully HIPAA compliant and we provide a Business Associate Agreement (BAA) to our customers who are required to meet HIPAA compliance.
To ensure your app is fully GDPR compliant we provide you with tools to manage customer data in accordance with GDPR legislation, this includes functionality to remove users with their associated information and sensitive data shared by your customers.
Save, store, and access your message history so that important conversations are never lost. Easy message retrieval and safe storage bolsters customer confidence. QuickBlox offers a variety of secure storage options for your data and chat history, including the use of dedicated servers for optimal security.
Feel confident in a messaging service that is safe and secure for your business. Built on an encrypted platform to prevent your valuable data from being hacked, our chat API benefits from additional security enhancements like virus scanning and intrusion detection. Furthermore, we can install our software directly into your own cloud hosting environment to ensure that you retain complete control over your data.
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One-to-one chat: Enjoy private one-to-one conversations.
Private group chat: Engage multiple users in a group conversations. You can add users to an existing group chat or create a multi-user chat from scratch.
Public group chat: Create public community chats where anyone can join without an invitation. Supports hundreds of concurrent users.
Enhanced security: In addition to basic security protocol, Enterprise customers can also choose to implement end-to-end encryption on top of our solution to ensure that all communication remains private and secure.
Typing indicators: Provide visibility to those waiting for a response by letting them see when messages are being typed in real-time.
Offline messages: Use push notifications to notify users when new messages are available even when they are offline.
Extended messaging: Create dynamic messages with meta-data by adding links and buttons.
Message history: Store and retrieve history messages on the server.
Presence: Track online/offline user status. Trigger real-time updates to your own presence status to let people know when you are online.
Chat moderation tools: Keep communication safe with advanced moderation tools, like ban user and message masking for profanity & unwanted sharing.
Message read & message delivery receipts: Stay informed about when messages have been delivered and/or read.
Multimedia sharing: Our file sharing feature allows you to send your customers attachments in a wide range of file formats, including text, picture, video and audio in real-time to boost their messaging experience.
Unread message count: Don’t miss any messages. Show the number of unread messages in a chat.
Chatbot integration: Add chatbot functionality via third-party integration to provide additional features for your users including personalized recommendations, artificial intelligence (AI) scheduling, online help, and more.
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