Add instant messaging and online video chat to any Android, iOS, or Web application, with ease and flexibility. In-app chat and calling APIs and SDKs, trusted globally by developers, startups, and enterprises.
If you own a product, you know exactly how drawn-out and exorbitant it can be to build to build real-time communication features from scratch. Quickblox can help you design, create, and enter the market at a much faster rate with APIs and SDKs that shortcut product and engineering delivery. Convert your ideas into a successful product with us and watch the engagement rate rise, while you build a loyal user base.
Embedded chat features- you can customize and build a fully-functioning chat product for mobile and web in a matter of hours.
Streamline customer usability with high‑quality peer‑to‑peer voice and video calls. Drive more engagement and build meaningful connections.
Create real-time video group interactions to enhance collaboration and productivity. Designed to meet your user experience goals and increase conversations.
Give your customers/users reasons to keep coming back - send in-app reminders, offers, updates and watch retention rates climb.
Protect your data from hackers and unwanted modification attempts using flexible data storage options. Choose between dedicated, on-premise, or your own virtual cloud.
Allow sharing and linking of all types of files (images, audio, video, docs, and other file formats) and enable your users to interact and engage more.
enterprise instances
applications
chats per day
requests per month
Quickblox APIs are equipped to support mobile applications and websites at different stages, be it a fresh product idea, an MVP, early stage startup or a scaling enterprise. Our documentation and developer support are highly efficient to make your dream product a reality.
Our versatile software is designed for multi‑platform use including iOS, Android, and the Web.
Cross-platform kits and sample apps for easy and quick integration of chat.
Enable real-time communication via the server.
Customize everything as you want with our ready UI Kits.
White‑label solution for teleconsultation and similar use cases.
Customizable UI Kits to speed up your design workflow and build a product of your vision as well as a ready white‑label solution for virtual rooms and video calling use cases.
Host your apps wherever you want - opt for a dedicated fully managed server or on‑premises infrastructure. Pick a cloud provider that’s best as per your business goals.
A dedicated QuickBlox cloud or your own virtual cloud?
Deployed and managed on your own physical server.
Integrating QuickBlox across multiple platforms.
Quickblox support is a click away.
Get easy step by step guidance to build a powerful chat/messaging/communication app. Easily integrate new features using our documentation and developer support.
We have a more scalable and flexible solution for you, customized to your unique business/app requirements.
Provide better care for your patients and teams using feature-rich HIPAA‑compliant chat solutions. Integrate powerful telemedicine communication tools into your existing platform.
Secure communication solutions for the financial and banking industry to support your clients. Easily integrated with your banking APIs with full customization available.
Integrate chat and calling into your e‑commerce marketplace platform to connect with customers using chat, audio, and video calling features.
Give your users the option to connect one-on-one or with a group, using high quality voice, video, and chatbox app features - build a well connected community.
Add communication functions to connect teachers with students, coaches with players, and trainers with clients. Appropriate for any remote learning application.
Familiarize yourself with our chat and calling APIs. Use our platform SDKs and code samples to learn more about the software and integration process.
Our real-time chat and messaging solutions scale as your business grows, and can be customized to create 100% custom in-app messaging.
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Implementing an in-app chat or messaging service is a good idea in the majority of customer-facing applications. Live chat is quickly becoming the most popular communication channel for customers. In fact, 46% of them prefer to contact businesses via chat rather than use other channels.
Therefore, if you are in a customer-oriented business, you, most probably, will benefit from integrating chat into your product. In this post, we will outline the main features you may need to look for in your chat service and see how they can be implemented easily and effectively.
As we mentioned, many customers would like to have a chat option to get support or assistance. A straightforward solution is to use one of the popular messengers, such as WhatsApp or Facebook Messenger. It may seem easy, but the user experience may not be the best.
With third-party messengers, your user needs to switch to another app to get assistance. There goes your seamless UX, as switching back and forth between apps is anything but seamless. I remember my own frustration when a service offered only WhatsApp and Viber as available support channels. I have no WhatsApp account and only use Viber on my smartphone. Yes, I know about a desktop Viber, but downloading it and setting up my account was too much trouble when I wanted quick assistance. It was like running into a wall.
With in-app chat, users do not need to leave your platform to chat with you. Moreover, if your product requires logging in, the chat will pick up user details allowing the support agent to see the user’s data and history and personalize communication. Besides, customers do not need to repeat any details that are stored in their accounts. No lengthy introductions, straight to the point!
Last but not the least, in-app chat is designed in your corporate branding which creates a professional appearance and increases brand awareness in your customers.
Learn more about: In-app Chat for Financial Services: BNP Paribas Wealth Management & QuickBlox
It’s easier to say who doesn’t. Any business providing customer support surely needs live chat as one of the communication channels. In addition, here are just a few examples of services where live chat is one of the central features:
Learn more about: 5 Benefits of Adding In-App Chat Marketplaces
The answer to this question heavily depends on the specifics of your business. In healthcare, you need a direct chat with presence indicators, in education you might also want to have group chats, in dating – a video chat, in finance – a chatbot. Almost all apps would benefit from the file upload feature and push notifications.
And of course, no matter what you are doing, your live chat should be protected with advanced security mechanisms. In addition, there are regulatory compliance requirements that are mandatory for many industries and regions. For example, if you are operating in healthcare, you may be subject to HIPAA rules. If you are serving the European Union, make sure your product, live chat included, is GDPR-compliant.
Learn more about: Top 10 use cases for In-App Chat Messaging for Businesses
If you are planning to include a live chat functionality in your app, here’s how to get started.
As mentioned above, the chat features are directly related to the nature of your business. Analyze the user stories and find the optimal set of features that you might want to offer. For example, if you are building a dating app, your chat should support the following features:
If, however, your business is in the healthcare industry, consider the following features:
You will, probably, want to build for both desktop and mobile. However, some apps go the mobile-first path and roll out the mobile version before the desktop one. This way, they can reach the mobile user audience which has reached 6 million globally and keeps growing.
The platforms you want to build for define the selection of programming languages and frameworks. You may develop separate apps for iOS, Android, web, and desktop, and use different tools and languages in each case. Alternatively, you may opt for a quicker and less costly solution and develop a cross-platform app. In this case, you can use React Native which only requires JavaScript knowledge.
These decisions influence the way you will integrate the chat functionality into your app, as it requires compatibility with the rest of your software components.
This may be a pivotal point in your in-app chat development. Both approaches have their pros and cons, and both have fervent supporters. When you decide how to proceed with the development, you need to weigh multiple criteria:
In choosing in-house development or a ready-made solution, consider your requirements and options. In short, own development gives you better control and customization, while using a third-party SDK or API is going to bring you quicker to the finish line at a lower cost.
When you have answered all the questions above and decided to add chat to your app through an SDK or API, your next steps are more or less straightforward. Start with finding a professional provider of quality SDKs and APIs that can implement the features you need. Check QuickBlox’s APIs and SDKs specially designed to build high-quality secure communication solutions at a reasonable cost.
Get an account, create your app, and start adding chat features according to your platform selection and intended functionality. You are going to get a working in-app chat with sufficient customization and all the required security mechanisms enabled.
If you would like to use QuickBlox’s communication solutions to enhance your software product, contact us for a detailed consultation or a demo. We will be happy to help you make the most of the SDKs and APIs our team has developed and tested to ensure top quality, performance, and security.
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