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Knowledge Center

Structured answers to the questions that come up most when evaluating, building, or deploying AI-powered communication technology — with particular depth in healthcare and telehealth.

AI Agents
Reviewed May 14, 2026

How Does an AI Agent Work?

  An AI agent works by running a continuous loop — perceiving input from its environment, reasoning about what needs to happen next, executing an…

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AI Agents
Reviewed May 14, 2026

What Is Agentic AI?

  Agentic AI refers to AI systems that pursue goals autonomously — perceiving their environment, planning across multiple steps, executing actions, and adjusting based on…

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AI Agents
Reviewed Jun 23, 2026

What Is Conversational AI?

  Conversational AI is a software capability that enables natural-language interaction — understanding what a user means, maintaining context across exchanges, and generating a response…

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AI Agents
Reviewed May 14, 2026

AI Agent vs Chatbot vs Conversational AI: What’s the Difference?

  Chatbots, conversational AI, and AI agents are three distinct technologies that are routinely used as synonyms in vendor marketing and procurement conversations. A chatbot…

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AI Agents
Reviewed May 21, 2026

What Is an AI Agent?

  An AI agent is a software system that perceives its environment, reasons about a goal, and takes actions autonomously to achieve it — without…

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Telehealth
Reviewed Apr 22, 2026

What Is EHR Integration in Telehealth?

  EHR integration in telehealth is the technical and workflow connection between a telehealth platform and an electronic health record system — enabling patient data,…

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