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Knowledge Center

Structured answers to the questions that come up most when evaluating, building, or deploying AI-powered communication technology — with particular depth in healthcare and telehealth.

AI Agents
Reviewed May 14, 2026

Human-in-the-Loop AI: How AI Agent Handoff Works

  Human-in-the-loop (HITL) AI is a system design approach where human judgment is intentionally integrated into AI workflows — defining when an AI system should…

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AI Agents
Reviewed May 14, 2026

AI Agent Security and Compliance: What Verify Before Deployment

  AI agent deployments introduce security and compliance considerations that go beyond standard software procurement. An AI agent that perceives inputs, reasons across data sources,…

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AI Agents
Reviewed May 14, 2026

AI Agent Platform Checklist: What to Verify Before You Commit

  Choosing an AI agent platform is a workflow decision as much as a technology decision. The platforms that perform well in demos frequently diverge…

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AI Agents
Reviewed May 14, 2026

AI Agent Platform Features: What to Look For

  An AI agent platform is the infrastructure on which AI agents are built, trained, deployed, and managed. The features a platform offers determine not…

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AI Agents
Reviewed May 14, 2026

How Does an AI Agent Work?

  An AI agent works by running a continuous loop — perceiving input from its environment, reasoning about what needs to happen next, executing an…

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AI Agents
Reviewed May 14, 2026

What Is Agentic AI?

  Agentic AI refers to AI systems that pursue goals autonomously — perceiving their environment, planning across multiple steps, executing actions, and adjusting based on…

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