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Knowledge Center

Structured answers to the questions that come up most when evaluating, building, or deploying AI-powered communication technology — with particular depth in healthcare and telehealth.

Communication Infrastructure
Reviewed Jun 10, 2026

AI Agents Need Communication Infrastructure

  AI agents need communication infrastructure because they don’t just participate in conversations — they initiate them, follow up later, move between chat and voice,…

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Communication Infrastructure
Reviewed Jun 10, 2026

What Is a Chat SDK and How Does It Work?

  A chat SDK — Software Development Kit — is a collection of pre-built libraries, UI components, and platform-specific code that your development team integrates…

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Communication Infrastructure
Reviewed Jun 12, 2026

Communication API Evaluation Checklist: What to Verify Before You Commit

  A communication API evaluation checklist is a structured framework for verifying whether a chat API, video SDK, or unified communication platform will actually hold…

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Communication Infrastructure
Reviewed Jun 12, 2026

Video SDK vs Video API: Which One Do Developers Need?

  Developers researching how to add video to their application often arrive with a specific term in mind — video API or video SDK —…

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Communication Infrastructure
Reviewed Jun 12, 2026

Chat API vs Messaging SDK: What’s the Difference?

  A chat API and a messaging SDK are both ways to add real-time messaging to your application — but they operate at different layers…

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Communication Infrastructure
Reviewed Jun 12, 2026

What Is Real-Time Communication Infrastructure

  Real-time communication infrastructure— often abbreviated as RTC infrastructure —  is the backend layer that makes live messaging, voice, and video possible inside applications —…

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