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Knowledge Center

Structured answers to the questions that come up most when evaluating, building, or deploying AI-powered communication technology — with particular depth in healthcare and telehealth.

Communication Infrastructure
Reviewed Jun 11, 2026

Build vs Buy for Communication Infrastructure

  Build vs buy for communication infrastructure is the foundational decision development teams face before any API or SDK evaluation begins: whether to engineer real-time…

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Communication Infrastructure
Reviewed Jun 10, 2026

AI Agents Need Communication Infrastructure

  AI agents need communication infrastructure because they don’t just participate in conversations — they initiate them, follow up later, move between chat and voice,…

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Communication Infrastructure
Reviewed Jun 10, 2026

What Is a Chat SDK and How Does It Work?

  A chat SDK — Software Development Kit — is a collection of pre-built libraries, UI components, and platform-specific code that your development team integrates…

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Communication Infrastructure
Reviewed Jun 12, 2026

Communication API Evaluation Checklist: What to Verify Before You Commit

  A communication API evaluation checklist is a structured framework for verifying whether a chat API, video SDK, or unified communication platform will actually hold…

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Communication Infrastructure
Reviewed Jun 12, 2026

Video SDK vs Video API: Which One Do Developers Need?

  Developers researching how to add video to their application often arrive with a specific term in mind — video API or video SDK —…

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Communication Infrastructure
Reviewed Jun 12, 2026

Chat API vs Messaging SDK: What’s the Difference?

  A chat API and a messaging SDK are both ways to add real-time messaging to your application — but they operate at different layers…

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