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Knowledge Center

Clear, structured answers to common questions about HIPAA-compliant telehealth, AI medical assistants, and healthcare communication infrastructure.

AI Agents
Reviewed Apr 28, 2026

AI Agent vs Chatbot vs Conversational AI: What’s the Difference?

  Chatbots, conversational AI, and AI agents are three distinct technologies that are routinely used as synonyms in vendor marketing and procurement conversations. A chatbot…

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AI Agents
Reviewed Apr 28, 2026

What Is an AI Agent?

  An AI agent is a software system that perceives its environment, reasons about a goal, and takes actions autonomously to achieve it — without…

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