For Basic plan users, please use one of the buttons below for the fastest response time. We don't offer phone support on the Basic plan so we would appreciate that you only use one of the channels below.
We constantly monitor all of the channels above so we will try and answer your questions as soon as possible. However, there is no guaranteed technical support.
Startup & Growth & Enterprise
For Startup, Growth and Enterprise customers, we offer support with guaranteed response time, allotted support hours and phone support. For Medium and Large tier customers, you also have an account manager who can aid you with support.
If you're a Startup or Growth customer, please send your support requests via our Helpdesk, select "QB Assistance" and enter your customer ID in the field marked "Startup / Growth customer Support" on the next page. You received this customer ID when you signed up or upgraded. With this field, we can properly prioritize your request.