Plans

Basic $0 Startup $49 pm Growth $219 pm Enterprise Custom
Hosting Shared Cloud Dedicated Cloud or
On-premise setup
Users Up to 1000 users 1-10k users 10k-50k users Custom
Data Retention:
- messages
- content
1 Month 6 Months 12 Months Custom
Storage and traffic 0.5 GB 5 GB 50 GB Custom
File size limit 10 MB 25 MB 50 MB Custom
User devices 1 Device 5 Devices 10 Devices Custom
Software Customization Not Available Not Available Not Available Possibility to use
customized software
Custom Software Configuration:
- HIPPA Configuration
- HA/DR Configuration
- Advanced security and
  monitoring
- Other
Not Available Not Available Not Available Possibility to
change software
configuration
Software Addons:
- Conference call server
- Dedicated TURN server
- Custom Identity Provider
- API integration
Not Available Not Available Not Available Possibility to
extend software
configuration
with Addons
Support Community Support Ticket System Ticket System
  1. Ticket system:
    Enterprise
    Customers SLA
  2. Customer Success
    Manager

FAQs

When are the new limits going to take effect?

The new limits are going to be applied on 1st August 2019.

How can I track total number of users in my applications?

You can check it in the admin panel: https://admin.quickblox.com/.

I am currently on plan Advanced and I see you implemented new plan Startup with the same price - what is the difference? Should I switch to Startup? Or will I be switched automatically?

There will be no automatic switch from Advanced to Startup plan, you can do it manually if you want to.

I am currently on plan Pro and I see you implemented new plan Growth with the same price - what is the difference? Should I switch to Growth? Or will I be switched automatically?

There will be no automatic switch from Pro to Growth plan, you can do it manually if you want to.

What is data retention policy?

Data retention policy is automatic deletion of chat history and content over the given period of time.