Plans

Basic $0 Startup $49 pm Growth $219 pm Enterprise Custom
Hosting Shared Cloud Dedicated Cloud or
On-premise setup
Users Up to 1000 users Up to 10,000 users Up to 50,000 users Custom
Data Retention:
- messages
- content
1 Month 6 Months 12 Months Custom
Storage and traffic 0.5 GB 5 GB 50 GB Custom
File size limit 10 MB 25 MB 50 MB Custom
Software Customization Not Available Not Available Not Available Possibility to use
customized software
Custom Software Configuration:
- HIPPA Configuration
- HA/DR Configuration
- Advanced security and
  monitoring
- Other
Not Available Not Available Not Available Possibility to
change software
configuration
Software Addons:
- Conference call server
- Dedicated TURN server
- Custom Identity Provider
- API integration
Not Available Not Available Not Available Possibility to
extend software
configuration
with Addons
Support Community Support Ticket System Ticket System
  1. Ticket system:
    Enterprise
    Customers SLA
  2. Customer Success
    Manager

FAQs

When did the new limits take effect?

The new limits came into effect on 1st August 2019.

How can I track the total number of users in my applications?

You can check it in the admin panel: https://admin.quickblox.com/.

I am currently on Advanced Plan and I see you introduced a new Startup Plan with the same price. What is the difference between these two? Should I switch to Startup? Or will I be switched automatically?

There will be no automatic switch from Advanced to Startup plan. But you can do it manually if you want to.

I am currently on Pro Plan and I see you introduced a new Growth Plan with the same price. What is the difference between these two? Should I switch to Growth? Or will I be switched automatically?

There will be no automatic switch from Pro to Growth plan, you can do it manually if you want to.

Should I pay for video calls?

No, you don’t. The video calls are direct P2P calls meaning audio/video is sent from device to device. QuickBlox Chat is used for signaling only to initiate, update, and finish calls. Signaling messages are included in your monthly “Storage and traffic” limit.

What is data retention policy?

Data retention policy is automatic deletion of chat history and content over a given period of time.

What is meant by user devices?

Number of devices that a single application user can subscribe for push notifications.