Maintenance on Shared instance on March 1st 15:00 EET (Wednesday)

Posted on by Nate Macleitch

Please be notified that we are releasing a major architecture change on the Shared instance (https://admin.quickblox.com).

This changes can affect YOUR application so please review the information below.

We will upgrade the QuickBlox Shared Instance to a new backend architecture on March 1st, 2017.

We are making these changes to improve system performance and efficiency.

This architecture has already been deployed on our Enterprise Customer Servers resulting better performance for these customers.

With this new architecture release the QB team will be able to more easily implement additional performance improvements and as a result provide you with better service.
Previously a QuickBlox account owner could have multiple users registered with the same email address across several applications within one QuickBlox Admin account https://admin.quickblox.com

 

This approach to USERS created performance issues. This is why we removed the ability to create USERS with the same email over 1 year back.

In the new architecture of the Quickblox Shared Instance each USER email address MUST be unique within one QuickBlox application ADMIN account.

This means that one user will be able to login to only *one* application with one and the same email address.

 

THIS AFFECTS ONLY CUSTOMERS WITH MORE THAN ONE APPLICATION IN THE SAME QUICKBLOX ADMIN ACCOUNT (THOSE HAVE USERS WITH SAME EMAIL IN MORE THAN ONE APPLICATION) :

 

We ask customers who have users shared across more than one application to either:

  1. Prioritize their applications and make sure that before the 1st of March system change assign USERS to the application where they should be.

The detailed instructions about necessary changes were provided via admin panel and emailed previously to customers.

In case you do Nothing before March the 1st, 2017, during the upgrade users will be assigned to the applications which they accessed most often based on the number of sessions created for those users in the applications automatically.

  1. Create additional ADMIN accounts for each application

You can continue to have multiple applications and the same registered USERS across multiple applications – However these users must be separated in different account.

As an alternative solution you can contact QuickBlox sales team (sales@quickblox.com ) to request migration of your application on dedicated Enterprise instance with current backend software version.